How do you determine the best time to report a company, or file a complaint with the Better Business Bureau? The BBB works to help us develop a more trustworthy relationship between companies and consumers, but this method can only be successful if individuals are able to report a company when they do something that is deemed inappropriate.
Many consumers attempt to avoid issues by being cautious about who they decide to work with, who they shop with, and where they spend their money. The Better Business Bureau helps to facilitate this by giving companies ratings and allowing the public access to testimonials and reviews from previous customers. However, if there is a problem, it's good to know that you have a solution available.
When Reporting A Company
When you decide to report a company, the first rule to keep in mind is that you shouldn't react to the situation in an emotional manner. Obviously, this is easier said than done, but acting too emotionally will only make the problem more challenging, and will usually end with bad results.
The next rule to keep in mind is that before you report, it never hurts to do your homework and make a plan of action. If your complaint involves information to do with a warranty, guarantee or contract, make sure that you have read all of the fine print involved.
Finally, ensure that you know your rights. Often, these are outlined in your bill of sale or contract. By knowing your rights, you should be able to determine a good outcome or resolution to the problem that you can present clearly to the company in question.
Know How To Handle The Situation
You may find that it's useful to speak to a service representative before you file a complaint with the BBB. If you can't find the results that you want this way, you can ask to speak to the store owner or manager. Remember that being rude and difficult only gives the company more of an excuse to feel justified in its actions. Usually, being nice makes the process much easier, and many companies are devoted to creating happy, loyal customers.
If you're handling the matter over the phone, make sure that you get direct phone numbers, email addresses and names if possible. This should make it easier for you to deal with problems if you find that you need to call back in the future.
Filing Your Complaint
If you believe that you have given a business or company enough chances to resolve a situation, then you can file a complaint or report with the Better Business Bureau through the website. When the BBB receives your complaint, it will be presented to the company alongside a request for that company to help solve the problem. Most of the time, a business will be happy to work with the bureau in rectifying an issue, and many are grateful for the chance to fix a relationship with a consumer.
If a company fails to respond or work with the bureau, their behavior will be noted in the bureau'ss business review, and the customer will be free to pursue alternative methods – such as legal action.